Call center cloud adoption has enabled multichannel communications and transformed the customer experience. If you are looking to invest in an integrated solution that helps eliminate communication barriers, unified communications (UC) solutions can empower your agents to deliver consumer-centric omnichannel experiences. Keep these 5 considerations in mind when evaluating your next call center cloud solution.
And, if you are interested in learning more about CounterPath call center softphones, you can watch our on-demand webinar here.