Call Center Solutions for the "New Normal" and Beyond

Extend Your PBX Outside the Office with CounterPath Solutions

The call center industry saw a dramatic shift in moving agents from offices to home during the early months of the COVID-19 pandemic. Now that we are starting to realize what the "new normal" may look like, it is a good time to evaluate your current solution and address any gaps or inefficiencies.

Join us for an overview of the CounterPath Bria call center solution and how you can extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform, increase agent productivity, and reduce administrator and manager headaches. Hear from Damian Wallace, CounterPath SVP of Product and Customer Success, where he will dive into where our call center solution is used today, and the roadmap for the future.

In this webinar, you will learn about:

• How to mitigate and take advantage of technology changes for call centers
• Increasing agent productivity with powerful UC tools
• Reducing IT and administrator headaches deploying and managing a call center solution
• CounterPath's off-the-shelf and custom solutions for call centers