The impact of the 2020 COVID-19 pandemic will forever change the retail industry. From in-store operations and supply chain to labour and customer engagement, nearly every aspect of business saw challenges which required retailers to respond with agility, innovation - and in many cases, the right technology.
This white paper examines the retail space and how UC can be leveraged for omnichannel communication support, more effective operations, and an overall better ROI for retail businesses. At the end of this white paper you will have learned: