#1 Call and Contact Center VoIP Solution

Digitally transform operations, increase agent productivity, and enhance the customer experience with Bria Call Center softphone solutions.


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Optimize contact center communications

The contact center industry continues to undergo major transformations. With increasing demand to move “to the cloud”, organizations must plan flexibly for call center needs of the future.

With today’s technology, companies can use cloud communication solutions to build a strategic, secure workforce – whether in a single location, multiple satellite offices, or with work-from-home agents.

See success with unified communications

Cloud-based platforms, real-time messaging, and collaboration tools enable agents to be reached regardless of location. Agents and callers can interact in exactly the same way they would from a traditional office, but provide the flexibility of additional satellite offices or even remote workers in a secure and manageable way.

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What makes Bria different from other contact center solutions?

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Best-in-Class Calling

Good customer services start with clear communications. With HD quality calling and a variety of Unified Communications features, your agents have everything they need at their fingertips.

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Advanced Interoperability

Already have an ACD? Bria not only works with the market leading providers like Genesys, Aspect, Avaya, and Cisco, but also hundreds of other cloud-based contact center system providers.

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Provisioning & Management

Reduce IT and administrator headaches with a solution that is centrally managed and can be deployed across multiple locations and scaled with ease.

Webinar: Softphones for the Call Center of the Future

Learn how Bria softphones can help your organization adapt to new trends in call and contact center technology and extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys or cloud platform.

Topics covered:

  • Trends in Call Center technology and how to ​take advantage of them
  • Business case for UC in the Call Center
  • Bria Call Center deployment options, including API, SDK and custom created solutions

On-Demand Webinar

[Webinar] Dual Presented By

Case Study: Customized Bria Solves Needs
of a BYOC Contact Center

In order to meet the requirements of a support center for a variety of online retailers, CounterPath, a global provider of secure Unified Communication solutions, developed a customized Bria softphone solution for 700 remote agents and a BYOC approach.

Learn how CounterPath helped a contact center:

  • Enable remote agents with secure and easy-to-use communication tools
  • Utilize existing infrastructure components
  • Dramatically decrease operating costs and support issues

 


Download the Case Study

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Book a demo and learn how you
can future-proof your contact center

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