Cookie Policy


CounterPath collects information related to your use of our website using cookies, web beacons, and log information.

Cookies are small files containing strings of text stored on your computer. CounterPath may uses cookies to authenticate you as a user when you log in, track your session, deliver content specific to your preferences and interests, store the contents of your shopping cart, provide features related to payment and customer service, and provide other functions.

Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.

Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. CounterPath uses this information to enhance the security and functionality of the website and to make your access more convenient, secure, and efficient.

CounterPath also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. CounterPath retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

You may stop your browser from accepting cookies or web beacons. The Help portion of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.


CounterPath uses HubSpot cookies to track our website visitors and contacts in order to understand, personalize and streamline your user experience. When a user visits our website, HubSpot leaves behind a cookie on our visitors’ computers that helps us identify them on future visits. Through this mechanism we are able to provide tailored experiences with smart content tailored for language, pre-filled forms, and product interest. when you opt out of allowing cookies, Hubspot automatically stops tracking your computer. However,
in order to comply with your preference, we'll need to use one cookie so you are not asked to make this choice again. View links for more information on the cookies used by HubSpot and HubSpot’s Privacy Policy: and

Google Analytics

CounterPath uses Google Analytics, a web analytics service. Google Analytics uses cookies, web beacons, and other means to help CounterPath analyze how users use the site. You may find Google’s Privacy Policy at

You can opt out of Google's use of cookies by visiting Google's Ads Settings at and opt out of third part networks by visiting the Network Advertising Initiative opt-out page at


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s Privacy Policy.

We use Zendesk for our customer service. This cookie records which questions and answers in our help center are viewed frequently. The information allows us to improve our products and services. Zendesk does not share anonymous data with third parties. See the Zendesk Cookie Policy.