The communication and collaboration needs of small businesses have many similarities when compared to those of larger organizations, but typically lack IT resources and knowledge to confidently deploy a solution. This is why the cloud and cloud-based service have become increasingly important to small and medium-sized businesses.
Thirty-three percent of small businesses rely on cloud-based services, versus 20.3% of large enterprises.
Twenty-two percent of SMBs use UCaaS solutions for voice, video, conferencing and messaging, versus 18.2% of large companies.
So how are small businesses realizing success with their cloud solution deployments? Are there best practices that can be taken into account before, during, and after a solution is put in place?
Presented by CounterPath, this white paper from global research firm Nemertes explores considerations SMBs should take when deploying a UCaaS solution to improve efficiencies, maximize budgets, and optimize the end-user experience.