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Softphones for the Call Center of the Future

Presented by CounterPath

July 24, 2019 - 10AM EDT  |  2PM GMT

 

Transform your Call Center into an Omnichannel Contact Center

Featured Presenter

todd-carothers

 

Todd Carothers

EVP of Sales, Marketing & Product

CounterPath

As EVP of Sales, Marketing and Product, Todd Carothers is responsible for CounterPath's product management and marketing organizations. He is focused on developing and executing the product, go-to-market and selling strategies of the company's industry leading desktop and mobile softphones and end-to-end solutions that drive Fixed Mobile Convergence (FMC), Fixed Mobile Substitution (FMS) and Over the Top (OTT) services for enterprises, operators and channel partners across the world. Carothers holds a Bachelor of Science degree in Business Administration from California State University, Chico with a minor in Computer Technology.

Tens of millions of softphone clients deployed with thousands of customers.

Enabling operators, OEMs and enterprises around the globe around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks.

See how Bria can be tailored for your contact center needs.

Case Study: Customized Bria Solves Needs of a BYOC Contact Centerl

In order to meet the requirements of a support center for a variety of online retailers, CounterPath, a global provider of secure Unified Communication solutions, developed a customized Bria softphone solution for 700 remote agents and a BYOC approach.

Learn how CounterPath helped:

  • Enable remote agents with secure and easy to use communication tools
  • Utilize existing infrastructure components
  • Dramatically decrease operating costs and support issues

Download the Case Study

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