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Call Center Transformation with
Unified Communication Softphones
Presented by Todd Carothers, Chief Revenue Officer

Featured Presenter


Todd Carothers, Chief Revenue Officer

As Chief Revenue Officer, Todd is responsible for CounterPath Sales, Marketing and Product Management organizations. He leads the team that develops the revenue streams for the company from definition to delivery. Todd works with the team to manage the product, go-to-market and selling strategies of the company's industry-leading Bria desktop and mobile softphones and Stretto server product lines. The award-winning solutions targeted to enterprises, operators, and channel partners across the world transform the way small-to-medium size users work every day. Todd holds a Bachelor of Science degree in Business Administration from California State University, Chico with a minor in Computer Technology.

Tens of millions of softphone clients deployed with thousands of customers.

Enabling operators, OEMs and enterprises around the globe around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks.

Case Study: Customized Bria Solves Needs 
of a BYOC Contact Center

In order to meet the requirements of a support center for a variety of online retailers, CounterPath, a global provider of secure Unified Communication solutions, developed a customized Bria softphone solution for 700 remote agents and a BYOC approach.

Learn how CounterPath helped a contact center:

  • Enable remote agents with secure and easy-to-use communication tools
  • Utilize existing infrastructure components
  • Dramatically decrease operating costs and support issues